Terms of service

# TERMS AND CONDITIONS OF SALE

Effective from 3 August 2026.

## 1. About us

Montessori Solution is operated by Julija Manko, a sole trader registered in Sweden.

Organisation number: 771108-2649
VAT registration number: SE771108264901
Address: Långeken 402, 195 92 Märsta, Sweden
Email: [info@montessorisolution.eu](mailto:info@montessorisolution.eu)
Telephone: +46 72 903 07 89

## 2. Application

These terms and conditions apply when a consumer purchases goods from Montessori Solution through montessorisolution.eu.

Mandatory consumer protection legislation always applies and is not restricted by these terms.

## 3. Products and product information

We aim to ensure that product descriptions, dimensions, colours and images are as accurate as possible. Colours may vary slightly depending on screen settings.

Because many of our products are made from wood, minor natural variations in colour, grain and texture may occur. Such variations are not considered defects unless they affect the function or safety of the product.

Outlet products may have cosmetic imperfections described on the product page. A defect or variation clearly disclosed before purchase cannot be claimed as an undisclosed defect. All other statutory consumer rights remain unaffected.

## 4. Prices and payment

All prices displayed to consumers are stated in Swedish kronor (SEK) and include applicable VAT, unless clearly stated otherwise.

Any delivery charge and the total amount payable are displayed before the order is completed.

Payment is made using the payment options available at checkout. Payments may be processed by an external payment service provider in accordance with that provider’s terms.

## 5. Orders and order confirmation

After an order has been placed, an order confirmation is sent to the email address provided by the customer. The customer is responsible for ensuring that the contact and delivery information is correct.

If a product is out of stock or there is an obvious error in the price or product information, we will contact the customer as soon as possible. We will never change a confirmed price without the customer’s consent. If the order cannot be completed, any amount paid by the customer will be refunded.

## 6. Delivery

The normal delivery time for products in stock within Sweden is 3–7 business days from the order confirmation. A different delivery time may be stated on the product page or communicated to the customer.

Free standard delivery within Sweden applies when stated on the website and at checkout. If an address requires a special delivery arrangement, we will contact the customer before dispatch. No additional delivery charge will be applied without the customer’s approval.

Delivery to other countries is available only when the country can be selected at checkout. Available delivery options, prices and estimated delivery times are displayed at checkout.

We are responsible for the goods during transport until they have been received by the customer or by a person appointed by the customer.

If delivery is delayed, we will contact the customer as soon as possible. The customer retains all rights relating to delayed delivery under applicable consumer law.

## 7. Cancellation before delivery

The customer may request cancellation before the goods have been dispatched by using the electronic return and cancellation function on the website or by contacting us.

If the goods have already been dispatched, the right of withdrawal and return provisions below apply.

## 8. Incorrect addresses and uncollected parcels

The customer is responsible for providing a complete and correct delivery address.

Failure to collect a parcel is not automatically considered notice that the customer wishes to withdraw from the purchase. The customer must notify us that the purchase is being cancelled.

If a parcel is returned because of incorrect address information, failure to collect the parcel or another delivery issue for which the customer is responsible, the customer may be charged our reasonable and actual costs for the return shipment and any requested redelivery.

## 9. Right of withdrawal

A consumer has the right to withdraw from the purchase without giving a reason within 14 days.

The withdrawal period begins on the day after the customer, or a person appointed by the customer, receives the goods. If an order is delivered in several parts, the period begins on the day after the final item is received.

The customer may use the electronic return and cancellation function on the website, send a clear statement to [info@montessorisolution.eu](mailto:info@montessorisolution.eu), or use the model withdrawal form at the end of these terms.

When the electronic function is used, confirmation of the request will be sent without undue delay.

The right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalised goods, such as an individually engraved product, provided that the customer was informed of this exception before purchase.

## 10. Returns and return shipping

After notifying us of the withdrawal, the customer must return the goods without undue delay and no later than 14 days after giving notice.

Return address:

Montessori Solution
Julija Manko
Långeken 402
195 92 Märsta
Sweden

For an ordinary return under the right of withdrawal, the customer pays the direct cost of return shipping. The customer purchases and pays for a suitable return service and should use a trackable shipping method.

For goods that can be returned as standard parcels, the current estimated return cost is approximately SEK 300 per parcel, depending on weight, dimensions, carrier and current prices. If the goods must be returned in several parcels, return shipping is paid separately for each parcel. As a guide, two parcels may therefore cost approximately SEK 600 and three parcels approximately SEK 900.

The original packaging is not required, but the customer is responsible for packaging the goods safely. The customer is responsible for the return shipment until it has reached us.

We do not accept cash-on-delivery returns. Personal delivery to the return address is possible only by prior agreement.

If the return concerns a defective or transport-damaged product, or if we sent the wrong product, Montessori Solution will cover the necessary return shipping costs.

## 11. Condition of returned goods and diminished value

The customer may inspect the product in the same way as would normally be possible in a physical shop.

If the product has been handled more than necessary to establish its nature, characteristics and function, we may deduct an amount corresponding to the reduction in value caused by that handling.

## 12. Refunds

When the right of withdrawal is validly exercised, we will refund all payments covered by our refund obligation, including the cost of the least expensive standard delivery method offered at the time of purchase.

Additional costs resulting from the customer choosing a more expensive delivery method than standard delivery will not be refunded.

The refund will be made without undue delay and no later than 14 days after we receive notice of withdrawal. We may withhold the refund until we receive the returned goods or the customer provides evidence that the goods have been sent back.

Refunds are normally made using the same payment method used for the original purchase unless expressly agreed otherwise.

## 13. Complaints concerning defective goods

Under the Swedish Consumer Sales Act, the customer has the right to complain about an original defect in a product for up to three years. A complaint must be submitted within a reasonable time after the defect is discovered. A complaint made within two months of discovering the defect is always considered to have been submitted in time.

Complaints should be sent to [info@montessorisolution.eu](mailto:info@montessorisolution.eu) and should include:

* the order number;
* a description of the defect;
* photographs or other documentation showing the defect;
* information about when the defect was discovered.

If a complaint is accepted, we will handle it in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund. Montessori Solution will cover the necessary cost of returning a product subject to an accepted complaint.

Visible transport damage should be reported as soon as possible. This does not restrict the customer’s statutory right to complain.

## 14. Assembly, use and safety

Products must be assembled and used in accordance with the product information and supplied instructions.

Products intended for children must be used under appropriate adult supervision. An adult is responsible for checking that the product has been correctly assembled and that screws, fittings and other parts are securely fastened before use and inspected regularly.

These safety instructions do not limit Montessori Solution’s liability under mandatory law.

## 15. Personal data

Personal data is processed in accordance with our Privacy Policy, which is available on the website.

## 16. Disputes and applicable law

If the customer is dissatisfied, we ask the customer to contact us first so that we can try to resolve the matter.

If an agreement cannot be reached, a consumer may refer the dispute to the Swedish National Board for Consumer Disputes:

Allmänna reklamationsnämnden (ARN)
Box 174
101 23 Stockholm
Sweden
[www.arn.se](http://www.arn.se)

These terms are governed by Swedish law. This does not restrict any mandatory consumer rights that a consumer may have under the law of their country of residence within the EU/EEA.

## 17. Changes to these terms

We may update these terms and conditions. Each order is governed by the version accepted by the customer at the time of purchase and included with or referred to in the order confirmation.

## Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Montessori Solution, Julija Manko, Långeken 402, 195 92 Märsta, Sweden
Email: [info@montessorisolution.eu](mailto:info@montessorisolution.eu)

I/We hereby give notice that I/we withdraw from my/our contract of sale relating to the following goods:

Ordered on:

Received on:

Order number:

Consumer’s name:

Consumer’s address:

Date:

Consumer’s signature, only if this form is submitted on paper: